Because majority of our products are handcrafted, please allow up to a week for your items to ship. As soon as your order ships, you will receive an emailed shipping confirmation with tracking information for your package. Please allow 3-7 days from ship date for delivery. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages; however, please notify us if you are having trouble tracking your order or have not received by the expected arrival date.
All orders are shipped via DHL Express or USPS. International shipping has a calculated rate based on your purchase. As soon as your order ships, you will receive an emailed shipping confirmation with your tracking number. Please allow up to 3 weeks from ship date for delivery via USPS and up to 5 days with DHL.
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.
Please know, that all international orders are subject to each country’s import taxes, custom duties, and brokerage fees. Recipient is responsible for paying these fees. BANDIDA cannot control these charges, and cannot predict them either. Each fee is subject to every country’s policy. We recommend you contact your local customs office for further detailed information on this.
BANDIDA is not responsible for any extra shipping charges to undeliverable addresses or return to sender fees. If a customer declines to pay duties and leaves package abandoned, we will not be able to provide any sort of refund. Customers should familiarize themselves with their custom policies before placing an order.
We apologize for not being as flexible with our international orders, but please understand each country’s policy is out of our control.